The 3PL was running a mixed-vendor mobile printer fleet inherited across 7 years of customer onboarding. Three printer brands, four service contracts (one direct, three via the printer vendors), and an asset register that was last accurate at FY22. Fleet failure rate at the DC level was running 11–14% per quarter, and the GM of operations had visibility into the cost of consumables but not the cost of service.
Kirtech ran a 6-week fleet audit covering hardware, media, ribbons, service contracts and operational practice. The recommendation was a phased standardisation onto a single mobile printer family across the network, a single consolidated SLA, and a Kirtech-managed media supply line. The asset register was rebuilt from a physical inventory at all 14 DCs and integrated into the 3PL's CMMS.
Inside 12 months the consolidated fleet was running under 3% quarterly failure, the GM had a single contact for every printer-related incident in the network, and a written 2026/27 Sunrise readiness plan was on file with retail-aligned customers.