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Fully Managed IT Services (Melbourne)

We can become your entire IT department or supplement / support your current IT department, enabling a better quality of life for you and your team, while increasing the level of service to your staff. Your fixed monthly fee covers everything (remote and on-site services) to guarantee the smooth operation of your technology infrastructure.

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Managed IT Services

Information Technology Without The Headaches™. We offer a 'No Surprises' Fixed Monthly Fee with Ongoing, pro-active support with fast response times.
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Focused Specialist

We work exclusively with Service, Retail and Transport/Logistics businesses, so we understand the challenges that your business faces and how to make your IT work for you to increase profitability.
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Security & Backups

We will manage Network Security (including Anti-Virus, Anti-Intrusion, Anti-Hacking) as required, Network Analysis, Data Backups & Disaster Recovery.
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Great Support

We focus on not only keeping your systems running, but also in effective communication with you and your team. We become a reliable extension of your existing team.

Business IT Solutions (Managed IT Services)

Unlimited Support – IT Without The Headaches™

Your time is valuable. You have more important issues to deal with than your computer network. It is, however, a critical enabler to your business and in need of attention to ensure that it is running predictably, optimally and securely.

Our fully managed service is the ideal Outsourced IT service for an organisation like yours, an organisation that demands the utmost in system reliability and quality service.

Total IT support and management for a fixed monthly price – yes, it is that simple! We provide all of the benefits of an internal IT department for a fraction of the price of staffing one yourself. We reduce the business impact of IT failures by minimising their occurrence, and any unforeseen issues are dealt with as a top priority. All aspects of your network are covered: security, data protection, applications and hardware.

With Kirtech’s Managed IT Services, your fixed monthly price includes UNLIMITED remote and on-site support, so it is in both of our interests to get your systems working properly the first time! Unlike other providers, we don’t charge hourly for support – we believe that just encourages the company to take as long as possible and potentially create ‘faults’ just to increase billable hours. Instead, we focus on pro-active support to keep your systems running smoothly; it’s a win-win for both businesses.

When you outsource the management of your important IT resources to us, we look upon this as a partnership. Our comprehensive and professional approach means we are your IT department. By optimising your network’s performance, it will work at the peak efficiency and reliability levels that your business demands, allowing you to focus on running your business, not your network.

Security, networking, data protection and user support – We handle it all for a single, cost effective fixed price.

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Enhanced pro-active server and employee PC's

Monitoring of servers, critical hardware, staff PC’s and other scoped-in devices with notification and alert resolution with unlimited support and maintenance within defined parameters.

Reporting

Regular network health and performance reporting plus security reports as required.

Truly UNLIMITED helpdesk, remote and onsite support for the current infrastructure

Unlimited helpdesk with fully tiered support staff within defined parameters. Unlimited remote and onsite preventative, responsive and emergency support, including desk side support, within defined parameters and scoped in devices. Your single monthly price covers all network, server and PC support (no hidden costs, no surprises).

Enhanced pro-active onsite scheduled visits

Monthly proactive scheduled site visits (floor walks) within defined parameters.

Enhanced IT consultancy reviews

Health check on networks together with quarterly scheduled consultancy meetings to discuss both the current status and future strategies.

Microsoft/Apple update and patch management

Patch status monitoring and management on scoped in devices including service pack updates.

IT Procurement

Our IT consultants work with you to help you make optimal technology choices, as well as purchasing your IT Hardware/Software at Wholesale prices, plus a pre-agreed, fixed percentage administrative margin.

Stabilised and rationalised IT spending

Through our proactive approach, we virtually remove “emergency service call” from your vocabulary, and make your IT spending patterns predictable.

3rd party vendor management

Vendor relationship management on scoped in applications.

Enhanced backup monitoring

Monitoring of backups on approved devices and applications.

Enhanced Network Monitoring

Monitoring of the core network infrastructure coupled with unlimited preventative, reactive and emergency support on scoped in devices. Updates/firmware to network hardware as required.

Licensing compliance

License compliance management and reporting.

Annual strategy and planning reviews

Value added IT strategy and detailed planning meetings with senior management to assist in forecasts and budgetary spend.

Response time

4 hour critical response as standard, protected under an SLA, with next business day on-site for non-critical.

Faster issue resolution with full-time network monitoring

With up to 24x7x365 monitoring, we dramatically shorten the time from computer failure to issue resolution. Our technicians always know the health of your network.