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Unlimited Remote and On-Site Support

Business IT Support

For a fixed monthly fee, you can enjoy Enterprise-level IT for your Small or Medium-sized Business. No Hidden Costs, No Surprises - we will handle the IT for you! Supporting Melbourne and Geelong.
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Save Money, Increase Reliability, Unlimited Scaling!

Cloud Consultancy and Services

We align your IT strategy and focus with your overall business objectives and business system technology planning. We will analyse your budget, recommend the most efficient use of the funds and then manage implementation. We offer more than just computer support services or computer tech support - we offer a Cloud IT Strategy!
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Customer On-Boarding and Strategic Planning Process

Our Process

As we join you as your IT Department, we take a direct approach to your technology needs and focus on delivering the best value for your business. We start by documenting all technology in your business PC's, Software Licensing, Networks, everything... Yours to keep!
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Service, Retail & Transport/Logistics Specialist

We understand your industry

We have worked closely with Service and Retail Businesses plus Transport & Logistics Companies for close to 20 years, from Small Business, right up to some of the largest companies in Australia. We can assist in implementing best practices for maximum technology benefits and profitability in your business.
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IT Support, Melbourne and Geelong (not just Computer Support Services)

We are all about you, our customer. Our business is not about charging for reactive, break-fix jobs. We focus on the long term relationship, with us as your trusted technology adviser and partner.

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Unlimited Support

Unlike other providers, we offer unlimited support (remote and on-site included), so it is in our interest to resolve any issues properly the first time!
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Regular Communication

We talk to you (in English, not Geek-speak)! You will always know what is happening and we also offer pro-active suggestions on improvements or potential cost savings.
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IT Without The Headaches™

IT is often a headache for business owners. We focus on removing that headache, so you can focus on what you are good at - running your business!
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Asset Management

We can manage your asset life cycles, manage the procurement process for IT & Telecoms solutions and manage IT&T supplier relationships. Again, less headaches for you.
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Backup Management

Creating, testing and managing regular backups can be a pain, but is absolutely critical for disaster recovery and business continuity. We can manage the whole process for you.

Our Clients

Coles Supermarkets
KMart
Officeworks
Polar Fresh
Plan it Sync it
HiSpeed Internet Kiosks

FAQ's

What is Managed IT Support?

Managed IT Support (also known as Managed Services or Outsourced IT Support) is the practice of outsourcing day-to-day IT management and support responsibilities as a strategic method for improving your business operations.

Managed IT Support is a proactive approach to handling your IT needs. Managed Services can range from a small portion of a business’s IT needs such as managing the security / firewall to complete outsourcing of all IT to make sure your employees are efficient and not interrupted by IT problems. In short, a Managed IT Support company takes responsibility for your IT services for a fixed fee.

How is Managed IT Support Different from ``Standard`` IT Services?

There are two basic areas of distinction:

  1. The support approach of proactive vs. reactive: In a reactive model, many companies setup their systems, get them to a functional state and then leave them alone until a crisis occurs. They tend to avoid their IT technology until there is a major issue and business operations are impacted. Then, when there is a crisis, they call in help. The help then charges an hourly rate to work on the problem. A proactive approach is about consistently doing the things that help keep systems performing well. Routine maintenance, patches, updates and system work are performed to keep things in shape. Systems are monitored and when resources or problems start indicating a problem it is reported prior to a major event and service is dispatched to address the concern before it impedes the business.

  2. Financial Alignment: In the reactive model, the vendor makes their money when you are in crisis. They are really happy when there is a problem. They feed when you bleed. If there were no problems they would go out of business. Their focus is on recovering from issues not avoiding them. In short, they gain when you are in pain.

Managed IT Support is different because there should be a performance guarantee. That way the Service Provider loses money (just like you do) when there is a significant IT problem. Managed IT Support focuses on avoidance of problems vs. recovery from problems.

What are the Common Areas Where A Managed IT Support Approach Is Used?
  • Servers & Desktops 
  • Ongoing, pro-active (remote) monitoring of Servers and Desktop PC’s, installing patches, updates and resolving issues before the user even knows there is an issue!  Also includes telephone, email and online chat support to resolve any issues quickly.
  • Security
  • Security provides a managed firewall, security policies, managed anti-virus/malware suite and core services to align with the MA Privacy law for all Massachusetts based businesses.
  • Backup and Business Continuity
  • Instead of dealing with changing tapes, tracking backups, dealing with online backup targets, a business continuity service provides data backup along with a full business continuity plan.
  • Infrastructure / Network Monitoring
  • Management and monitoring of internet, phone circuits, VPNs, switches, wireless access points and network room components such as storage, network printers and key network devices.
Signs that you might NOT be a good candidate for Managed IT Support (Outsourced IT Support)?
  • You are a do-it-yourself type and only want help when you cannot figure it out yourself.
  • Why pay someone else if you can figure it out yourself?
  • Your IT plan is kept running until the wheels fall off. Then we will deal with it.
  • You do not measure the performance of your business and employees.
  • You are dependent or content creating “work-arounds” to problems.
  • You do not care how your employees use business resources during business hours.
  • You think “Those IT problems” are not too bad, we can just work harder.
  • You believe a PC should last 5+ years.
  • You enjoy spending free time learning how to fix computers.
  • You really do not care if employee efficiency or morale can be improved.
  • You depend on “non-professionals” to help you out with IT.
  • You maintain that business productivity and performance are secondary to IT costs.
  • You don’t have an IT budget and are not interested in creating one.
What Type of Term Agreement is Involved?

Some Managed IT Support agreements are month-to-month, while others are multi-year commitments. It all depends on what is involved with the setup process and cost of service. Some will have a very high startup cost, and then a lower long-term cost. Others spread out the startup costs across a longer period to mitigate the overall monthly cost.

Why Should I Consider Managed IT Support?

Many businesses rely on IT technology, but technology support and networking is not their core business focus. In that case, you need to ask yourself if spending time away from your core business is really cost-effective.

You can go the “wait until it breaks” route, but you need to understand what lower performance and reliability is really costing your company in lost productivity and lost opportunity costs. This is even more evident when your IT infrastructure is more ‘ad-hoc’ and has grown organically rather than being professionally designed and maintained.

Who is a Good Candidate for Managed IT Support?

If you relate to 4 or more of these categories, you can benefit from outsourcing via a Managed Services approach:

  • You just want it all to work!
  • You did not choose your career to monkey with IT issues.
  • You understand what it costs your company for you to not focus on your top priorities.
  • You do not want to be in the IT business.
  • You do not want to deal with IT.
  • You are done trying to get techies to understand what you really need.
  • You realise the hourly cost of downtime and business interruption is so much more than a technician’s hourly rate.
  • You are finished with trying to manage depreciating assets.
  • You are done with finding, hiring, and managing IT staff.
  • You realise that like death and taxes, your business depends on IT technology and IT technology cannot be avoided.
  • You never want to deal with Technology vendors blaming each other while you pay their bills.
  • You realise that many support engineers are not incentivised to fix your problems since they make their money from you having problems!
  • You put up with IT support issues because you do not want the trouble of changing to another support provider.
What are the benefits of ``Standard``, break-fix IT Services?

You control the IT costs by virtue of your pain threshold. You only pay when the pain is unbearable.

You have no real financial commitment.

What are Benefits of Managed IT Support?
  • Focus on Business Activities
    Time spent on your business vs. time spent on tech support adds to your bottom line.
  • Reduced Stress
    Dealing with non-expertise areas is stressful, which adds to the fact that problems in these areas may cost cost thousands of dollars.
  • Controlled Cost
    You can budget expenses and hold the Managed Service provider accountable to the results.
  • Reliable Performance
    The service level agreement guarantees performance or a penalty is applied to the Managed Service Provider.
  • Efficiency of Scale
    Managed Service Providers have the experience and knowledge from supporting many networks. This experience cannot be gained by supporting one network.
  • Increased Security
    Managed Service vendors generally have resources that proactively manage and maintain business critical components such as firewalls, employee usage and virus/malware suites.
  • Full Back-up and Business Continuity
    You no longer have to remember to back-up media and tapes, Managed Service Providers provide automated systems that provide back-up and business continuity services to return your business to operational within minutes.
  • IT Accountability
    Have you ever wished you could have more control over your IT results? Without an agreement with a Managed IT Support provider, you are trading hourly IT help for money, and often you do not get what you desire.
Feb. 03, 2017
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